Building a new home, changing your power supply or relocating a service may require a Level 2 Accredited Service Provider (ASP). The scope depends on the connection, the electricity distributor and the work required. Here is how to prepare and what to expect.
What is a Level 2 ASP?
Under the NSW ASP Scheme, Level 2 accreditation covers connection services, including constructing or changing service lines between the distribution network and the point of connection, and certain work on customer-owned network devices at the main switchboard.
Accreditation and network authorisation are separate. NSW accredits the ASP business for particular levels and work classes. Workers must also meet the relevant distributor’s authorisation requirements before working on or near its network. Check that the provider and workers are authorised for your particular job.
When Do You Need a Level 2 ASP?
- New connections: overhead or underground service work linking a property to the distribution network.
- Supply upgrades: service alterations where a site assessment identifies a need to change the existing connection.
- Service relocation: moving a service line or connection point. Changes to distribution poles or other network assets can also require Level 1 construction and Level 3 design.
- Disconnection and reconnection: authorised service work associated with building works, demolition or repairs, subject to the distributor’s requirements.
Internal electrical installation work and electricity metering can involve other licensed contractors or metering providers. A Level 2 ASP assessment helps identify the responsibilities for the service connection.
The Step-by-Step Process
1. Assess the site and scope
Provide the address, proposed work and any connection or defect paperwork. The assessment establishes whether the job involves service lines, the customer’s installation or distribution network assets. Where network design is required, an appropriately accredited Level 3 ASP prepares it; Level 1 construction may also be needed.
2. Confirm connection requirements
Identify the distributor and the applicable connection application, offer, design approval or other requirements before scheduling works. The approval pathway varies with the job. A formal network design package is not automatically required for every service alteration.
3. Coordinate and complete the works
Agree site access, any planned interruption and the authorised work scope. Coordinate with the builder, installation electrician, distributor and retailer where relevant. For meter installation or replacement, confirm the arrangements with the retailer and metering provider; ASP accreditation alone does not establish authority to carry out every metering task.
4. Test and document the work
Complete the applicable testing, certification and service-work notifications. Requirements depend on the distributor and work type. For example, Ausgrid’s 2026 guidance requires a Certificate of Compliance for Electrical Work (CCEW) with Notification of Service Work (NOSW) submissions for service connections. Confirm the current requirements for your job.
5. Arrange energisation or reconnection
Confirm who is authorised to energise or reconnect the service and what conditions must be satisfied first. This may involve an authorised Level 2 ASP or the distributor, with retailer and metering coordination where needed. The sequence depends on the connection arrangement.
How Long Does It Take?
Ask for a programme based on the actual scope. Site readiness, access, approvals, network works, outage availability and metering arrangements can all affect timing. Confirm these dependencies before relying on a completion date.
How to Choose a Level 2 ASP
Check the business’s current level and work classes through the NSW ASP Scheme, then confirm the relevant network authorisations. Your electricity bill can help identify whether the site is served by Ausgrid, Endeavour Energy or Essential Energy. Ask who will manage approvals, installation work, metering coordination and handover.
Discuss your project with Mackex Services to confirm the suitable Level 1 or Level 2 scope, network requirements and arrangements for your site.
NSW Level 2 ASP process checklist
- Identify the distributor and check the required accreditation and authorisations.
- Confirm the scope, approvals, access and responsibilities for related work.
- Agree the programme, complete the authorised works and required documentation, and coordinate energisation or reconnection.
Common questions
What should I do with a defect notice?
Send the complete notice, including reference numbers and deadlines, for assessment. The notice and network requirements determine who may carry out the repairs and how clearance or reconnection is arranged.
Can Mackex assess work in different NSW network areas?
Contact the team with the site address and required scope to confirm the applicable network and delivery arrangements.